Privacy Policy

Introduction

Philta Eyecare ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book an appointment through our website or in person
• Register as a patient at our clinics
• Subscribe to our newsletter
• Contact us with inquiries or feedback
• Participate in surveys or promotions

This information may include your name, email address, phone number, postal address, date of birth, and health-related information necessary for providing eye care services.

Medical Information

As a healthcare provider, we collect and maintain medical records including eye examination results, diagnoses, prescriptions, treatment plans, and other health information necessary to provide you with quality eye care services.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and managing your eye care services
• Processing and confirming appointments
• Communicating with you about your care and appointments
• Sending you relevant health information and updates
• Processing payments and insurance claims
• Improving our services and website functionality
• Complying with legal and regulatory requirements

Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure servers, and restricted access to personal information.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With healthcare providers involved in your care
• With insurance companies for claims processing
• With service providers who assist in our operations
• When required by law or to protect our legal rights
• In connection with a business transfer or merger

Your Rights

You have certain rights regarding your personal information:

• Access your personal and medical records
• Request corrections to inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Request a copy of your data in a portable format

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Medical records are retained in accordance with applicable healthcare regulations in Ghana.

Children's Privacy

We provide eye care services to patients of all ages. For patients under 18 years of age, we require parental or guardian consent for treatment and for the collection of personal information.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.